Student Services Coordinator, July 2020 - December 2020
- Oversaw a staff of 25 career coaches, 16 writing consultants, and seven résumé reviewers
- Created, optimized, and maintained process documentation, including job aids, training materials, hiring and onboarding documents, quality control assessments, and resources for ongoing professional development
- Developed strategic vision and goals to increase usage and expand visibility of Career Navigation Services and the Writing Center
- Conducted surveys and focus groups to identify stakeholder needs and propose targeted initiatives
- Developed resources for the Writing Center and Career Navigation Services to meet student and alumni needs based on internal data, program offerings, and industry trends
Contractor - Curriculum Special Projects, March 2019 - December 2020
- Edit and proofread course content while ensuring adherence to university standards and style guidelines
- Improve quality of course content through collaboration with instructional designers, SMEs, and program managers
- Perform quality control reviews of courses for migration to new learning object repository
Writing Center Coordinator, December 2017 - July 2020
- Partnered with university stakeholders to improve, expand, and promote writing center services, resulting in a 586% increase in monthly writing consultations
- Designed and created two self-guided courses in Canvas for 20,000 students and 600+ faculty members to facilitate university-wide transition to APA7 style guidelines
- Implemented an online scheduling system to monitor usage and client satisfaction
- Developed policies and procedures for hiring, onboarding, and training writing consultants
- Revised and developed 20+ instructional resources on writing center website in response to user feedback and data from Google Analytics
- Increased staff from five to 16 writing consultants to expand appointment availability for clients
- Designed and developed self-paced and instructor-led professional development courses in Canvas for writing consultants in response to needs identified in employee performance evaluations